We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging with tags still attached. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info.adornbymooschmood@btinternet.com. Please note that returns will need to be sent to the following address: 16 A High St, Starbeck, Harrogate, North yorkshire, HG27HY 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info.adornbymooschmood@btinternet.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products)and Jewellery. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info.adornbymooschmood@btinternet.com.

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Return Policy

At Adorn By Mooschmood, we want you to be completely satisfied with your purchase. If you’re not fully happy with an item, we’re here to help make the return process simple and stress-free.

Eligibility for Returns:
- Items must be returned within 30 days of the delivery date.
- Products must be in their original condition, unworn, unwashed, and with all tags attached.
- Please note that sale items, jewelry, and accessories are non-returnable due to hygiene reasons.

How to Return an Item
1. Contact Us: Email us at info.adornbymooschmood@btinternernet.com with your order number and the item(s) you wish to return. We’ll provide you with further instructions and a return address.
2. Package the Item: Place the item securely in its original packaging. 
3. Ship the Return: Use your preferred shipping method. Please retain proof of shipment, as we cannot be responsible for lost packages.

Refunds:
- Once we receive and inspect your return, we will notify you of the refund approval.
- Refunds will be processed within 7-10 business days and automatically applied to your original payment method.

Exchanges:
- Currently, we do not offer direct exchanges. If you would like a different size or color, please return the original item and place a new order.

Return Shipping Costs:
- Customers are responsible for return shipping costs unless the item was incorrect or defective.

If you have any questions about our return policy, please reach out—we’re happy to assist!

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